AirPOS vs Vend: Which is better for small retailers?

Vend is one of the largest names in Retail Point of Sale boasting a user-friendly platform with multiple integration options. However is it the best option for small businesses? Check out why small retailers are choosing AirPOS to power their store.

AirPOS
AirPOS
5 min read

Vend is one of the largest names in the Point of Sale market offering a comprehensive point of sale software taking pride in their usability, making their system useful for seasoned retail pros or relative newbies.

Vend and AirPOS are very similar in terms of offers, both focus on the retail sector, the features and integrations are very similar, and we target similar sized businesses. However there are a few key things that set us apart.

In the following article we compare Vend Pro (£89 per month) vs AirPOS Pro (£39 per month). By the end of this piece we hope to have answered the question “Does spending more with Vend make sense for independent UK and Irish retailers?”

Four reasons why Small Retailers choose AirPOS vs Vend

1. Affordable pricing

AirPOS simply offers two pricing options, AirPOS, at £29.99/pm and AirPOS Pro at £39.99/pm.

With both subscriptions, you will have full visibility across your inventory, access to detailed real-time reports, renowned customer support and all integration options.

With AirPOS pro you will be able to reward customers with custom loyalty schemes, build unique customer accounts and importantly future proof your business with our Shopify integration (coming soon).

It’s simple, transparent and you can sell with the confidence that you will not be met with additional charges or outages.

Vend offers multiple pricing plans designed to meet a number of business types dependent on their size. Their lite plan starting at £59/pm offers a more limited set of features that allow users to manage their business, however if your turnover is more than 15k per month you’ll need to upgrade plans.

Also, if you want to access in-depth reports, integrate with ecommerce, or add additional locations you must move to their Pro plan starting at £89/pm.
AirPOS Pro pricing is considerably more affordable than Vend and with almost comparable features, it’s one of the main reasons our customers decide to choose us.

2. Business Reporting Features

Accurate reporting is fundamental in the success of any business no matter the size. Your reports allow you to have complete visibility across your business and make decisions strategically.

This is exactly why AirPOS gives you access to all of your reports no matter the subscription cost. It’s understood that even for a small business you will need to have access to all of your data rather than use it as a tool to drive you to a higher pricing tier.

Vend offers reports at all pricing tiers, but reserves its advanced reporting to its higher tiered subscriptions. On their basic plan, you can see top-level data but you won’t be able to drill down into information that will help you with future planning. If you require better reporting you will have to use the Pro Package.

3. Support

Support is one of the most valuable features you need from your Point of Sale provider.

With Vend Pro you will receive free support 24/7 across phone, live chat and through their dedicated help centre.

AirPOS also offers free support 7 days a week 9am to Midnight. Customers can contact the AirPOS support team through the phone, live chat as well as having 24 hour access to our dedicated knowledge base.

Both systems offer similar packages in terms of support but where they differ is the quality of support.

AirPOS has maintained a 99.9% CSAT rating (Zendesk CSAT statistics) on all support interactions ensuring customer queries are resolved as soon as possible.

Due to Vend’s size and wide geographic spread it has become harder for them to manage their support queries with many customers complaining of long waiting times and poor customer service.

Particularly when Vend suffers from an outage, retailers have complained that their Point of Sale was unusable for several days and with no way to contact the team they were met with major losses in sales. In ten years AirPOS has never suffered an outage of this kind, unfortunately this seems common with Vend including data losses.

Check out the AirPOS and Vend review pages to hear what customers have to say about their systems, particularly the support they received.

4. POS Hardware

A point of sale system does not consist solely of POS software. In order to build a full setup you will also need to integrate your POS software with quality POS Hardware.

AirPOS offers an industry grade hardware Bundle completely free of cost when you choose an annual subscription to AirPOS Pro, no additional costs or long term contracts. After that the hardware is yours.

AirPOS also offers you the opportunity to integrate with your existing hardware if you are just looking for a software upgrade.

Vend offers their hardware through a third party Store kit. The kit on offer is high-quality, however, be prepared to pay a premium price.

If we compare the AirPOS Pro Bundle with Vend Kit on Storekit, expect to pay around £500 for your system, (n.b. this doesn’t include your software license).

This means that your starting price could be as high as £1000 when taking into consideration your hardware and the annual price of your software.

It’s also worth highlighting that both Vend and AirPOS work on multiple platforms, however note that Vend does not have an Android or Windows App if you want to use your software with an existing tablet device.

Their Point of sale will work on the web browser, however this is not ideal if you have a business with poor internet connectivity.

AirPOS offers android, iOS and Windows apps to run on any platform, and will work with no connectivity. Simply connect to the internet before the end of day to sync up your payments.

Which is better for small businesses?

AirPOS has been established for 11 years and has built a strong community of loyal customers. Being based in the UK it is perfectly positioned for customers both in the UK and Ireland offering support times that make sense.

AirPOS is ideal for small retailers in terms of pricing and offerings. Small business owners can start a rolling monthly contract allowing them to cancel at any time, or they can avail of the Free POS Hardware Bundle enabling them to get their business up and running at a fraction of the cost.

All of this whilst being supported by a local support team ready to walk them through the process and solve any issues they may encounter no matter how small.

Vend is a much larger company with a number of locations situated across the world.

Due to their size it is harder for them to serve smaller businesses to the same level that a smaller company. They cannot afford to spend the same amount of time with individual retailers and give them a personalised experience.

For smaller retailers where flexibility and affordability comes into play, AirPOS offers the tools you need at a price that is perfect for all businesses. You can even try before you buy.

Why not try out AirPOS completely free either through our 14 day free trial or book a demo where a member of our team can walk you through our system tailoring it to your business answering any questions you may have.